Computer Services brings together skills, knowledge, hardware & software, and commitment to provide a customer centered support service.
	Remote File Access (RFA)	MS Campus Agreement	Wireless Local Area Network

[Content]

If Pharos is down

If Pharos is down, please follow the procedure step by step as listed

**Normal Work Hours

Send an email to: uniprint@u.washington.edu

EXAMPLE SENDING EMAIL : If no response within 15 minutes please go to step 2

screenshot showing an e-mail being sent to uniprint@u.washington.edu

2. Lonnie: Phone: 22 1-2429 pager: 206-986-9817

Email: lonniee@u.washington.edu

Lonnie is available on Mon-Thurs (7am-3pm)

(If no response within 15 minutes please go to step 3)

3. Jane Bolz: Phone: 54 3-7868 pager: 206-991-4659

Email: jbolz@u.washington.edu

Jane is available from (11:00am to 7:00pm)

If no response within 15 minutes please go to step 4)

4. Scott Lacey is also available if needed:

Scott: Phone: 22 1-2812 pager: 206-998-2780

Email: slacey@u.washington.edu

**After hours (7pm) and weekends , send an email, to 2069869817@page.metrocall.com include your name, location, printer error and phone number where they can reach you. This is a text page number and will alert the person on call. Limited to 250 characters

EXAMPLE SENDING EMAIL: If you receive no response from this text page number within 30 minutes, re-send the same email to 2069919659@page.metrocall.com

screenshot showing an e-mail being sent to uniprint@u.washington.edu

If you receive no response from any tech support above within 30 minutes, please call me at 253-692-4496 (Work) or 253-224-9036 (cell) or 253-435-7496 (Home) or Forrest at 253-692-5619 (Work) 253-253-592-8063 (Pager) or 425-562-8942 (Home)

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