The makeup class for March 12, 2008 has been scheduled for April 9, 2008 at the same time as usual in the Mattress Factory (MAT), Room 352.

What Students Have to Say About this Program:
"Managing for High Performance and Retention was one of the most worthwhile management training classes I have attended in years. Since participating I have found numerous ways to be more effective in management of our employee group." - Dr. Priscilla J. Lisicich, Executive Director, Safe Streets Campaign

"Keeping the 'fun' in 'functional' means everything to a firm like Rusty George Creative. This course shows you how to influence high levels of performance and productivity in an atmosphere of trust, mutual accountability, and respect." Rusty George, President, Rusty George Creative.

"You will learn powerful leadership and communications kills that you can apply immediately." Nancy Pellegrino, President, BNY Mellon Northwest.

Managing for High Performance and Retention
Presented by Jan F. Brazzell, Ph.D., CFRE

Program dates: January 30 - March 19, 2008

Managing for High Performance and Retention offers practical, research-based models and skills to help managers build vibrant, productive workplaces that attract, develop and retain talented employees. Workshop participants will explore when and how to teach, coach, assign, delegate, counsel, confront and discipline based on the development levels of their employees. Through lively discussion, self assessment, role-playing and assignments using their own real life examples, participants will learn how to influence performance while maintaining an atmosphere of respect, honesty and accountability. Throughout the course, participants will develop action plans to improve their management performance and achieve greater team productivity and better retention. Cost for the entire series is $1,280 (3.2 CEUs).

Participants who complete the entire series of workshops are eligible to earn a Certificate of Completion and 3.2 continuing education units (CEUs).

Textbooks Required:
1. Managing for High Performance and Retention (Classic Version)
Author: Libby Wagner
Publisher: Brassy Publishing, Seattle, WA

2. First Break ALL the Rules
Authors: Marcus Buckingham & Curt Coffman
Publisher: Simon & Schuster

Textbook Recommended:
1. The Five Dysfunctions of a Team: A Leadership Fable
Author: Patrick M. Lencioni
Publisher: Jossey Bass

These books will be available at the University Bookstore,
1754 Pacific Ave, Tacoma, WA 98402, 253-692-5784

There are 8 workshops in this series:

• Keys to Influencing High Performance
• Managing the Performance Process
• The Influencing Process: Overview and Foundations
• Working the Influencing Process
• Coaching and Giving Effective Feedback
• Confronting Without Being Confrontational
• Counseling: Facilitating Effective Problem Solving and Ownership
• Constructive Discipline and Termination

Keys to Influencing High Performance

Defines two basic performance management outcomes and explores contemporary research on the predictors of workplace strength. Outlines five process steps essential to influencing high levels of performance. Examines the myths and realities of motivating employees, and how to engage employees in “clearing the swamp” to eliminate de-motivators from the work environment. Explores the infrastructure, or foundation, for effective empowerment and delegation.

Instructor	Class meets	Location	Fee	Credit/Contact hours
Jan Brazzell	Wednesday, 1/ 30/2008 5:00 - 9:00 pm	MAT 352	$1280 for entire series	3.2 CEUs for entire series
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Managing the Performance Process

Makes the case that appropriate management interventions depend on each employee’s demonstrated “ableness” and “willingness” to consistently perform a task to standard. Examines a performance management model that shows when to teach, counsel, assign, delegate, confront and terminate based on each employee’s development level. Focuses on developing the skills necessary to establish clear performance expectations and write specific, behavior performance standards.

Instructor	Class meets	Location	Fee	Credit/Contact hours
Jan Brazzell	Wednesday, 2/6/2008 5:00 - 9:00 pm	MAT 352	$1280 for entire series	3.2 CEUs for entire series
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The Influencing Process: Overview and Foundations

Focuses on the basic influencing process—a model for communicating with a specific goal in mind. Demonstrates how to ask for what you want or need respectfully, honestly and confidently, without “beating around the bush” or being pushy or dictatorial. Discusses the foundational role that shared vision/goals and personal power/trust plays in opening people up to our influence. Explores the behavioral indicators of respect, empathy, specificity and genuineness and how delivery of these core dimensions builds trust, lessens defensiveness and increases one’s influence. Outlines the components of a specific behavior request, including content and body language.

Instructor	Class meets	Location	Fee	Credit/Contact hours
Jan Brazzell	Wednesday, 2/13/2008 5:00 - 9:00 pm	MAT 352	$1280 for entire series	3.2 CEUs for entire series
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Working the Influencing Process

Focuses on dealing with the other person’s response once you have shared your expectations. This workshop shows how to correctly perceive another person’s response to your behavior request and choose from a variety of influencing options, depending on the response, the importance of your request and the risks you are willing to take. Participants will explore how to deal effectively with “smoke screens” (camouflaged “No’s”) as well as difficult emotional reactions, and how to maintain control over the influencing process, irrespective of the outcome.

Instructor	Class meets	Location	Fee	Credit/Contact hours
Jan Brazzell	Wednesday, 2/20/2008 5:00 - 9:00 pm	MAT 352	$1280 for entire series	3.2 CEUs for entire series
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Coaching and Giving Effective Feedback

Examines how to apply influencing skills to the process of coaching and teaching employees to ableness” and giving effective feedback. Explores the concept and practice of preventative coaching. Discusses how to give frequent, regular, small-dose feedback that leads to more effective performance. Shows how to give effective compliments that influence others to continue the desired behavior.

Instructor	Class meets	Location	Fee	Credit/Contact hours
Jan Brazzell	Wednesday, 2/27/2008 5:00 - 9:00 pm	MAT 352	$1280 for entire series	3.2 CEUs for entire series
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Confronting Without Being Confrontational

Explores how to make an effective request for behavior or behavior change that’s respectful, yet honest and accountable. Shows how to adjust the confrontation to progressively higher levels depending on the control you wish to exert and the risks you’re willing to take. Examines how to prepare for an effective confrontation that is specific, focused on the behavioral outcomes you want, and appropriate to the situation.

Instructor	Class meets	Location	Fee	Credit/Contact hours
Jan Brazzell	Wednesday, 3/5/2008 5:00 - 9:00 pm	MAT 352	$1280 for entire series	3.2 CEUs for entire series
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Counseling: Facilitating Effective Problem Solving and Ownership

Explores how to intervene with employees whose performance has “slipped” and influence it back to standard. Examines how to help the employee identify what is preventing performance and take ownership of solving the problem. Goals of this workshop include knowing when to counsel instead of coach, how to counsel to get to the real problem and facilitate employee ownership of the problem-solving process, how to identify when an employee is unwilling to solve the problem and how to “cut your losses.” Also, this workshop examines the circumstances under which empathy, referral to “expert” resources (e.g. employee assistance programs) and progressive discipline may and may not be appropriate.

Instructor	Class meets	Location	Fee	Credit/Contact hours
Jan Brazzell	Wednesday, 4/09/2008 5:00 - 9:00 pm	MAT 352	$1280 for entire series	3.2 CEUs for entire series
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Constructive Discipline and Termination

The workshop series ends by summarizing the performance management model, strengthening the skills used to influence high performance, and helping managers understand how and when to use the progressive discipline process. Participants will explore differences between performance and disciplinary issues, examine the supervisor’s role in the disciplinary and grievance process, and learn how to document performance problems so that personnel decisions are job related and defensible.

Instructor	Class meets	Location	Fee	Credit/Contact hours
Jan Brazzell	Wednesday, 3/19/2008 5:00 - 9:00 pm	MAT 352	$1280 for entire series	3.2 CEUs for entire series
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CERTIFICATE OF COMPLETION

Participants who complete the entire series of Management for High Performance and Retention workshops are eligible to earn a Certificate of Completion and continuing education units (CEUs).

ABOUT THE INSTRUCTOR

Jan F. Brazzell, Ph.D., CFRE
Principal Counsel and CEO, Advancement Consulting

Jan F. Brazzell’s interests include organizational development, leadership and not-for-profit advancement.
A community leader, volunteer and board member, as well as owner of her own consulting business, Brazzell earned her local reputation for successful leadership and service as Executive Director of the MultiCare Health Foundation, Vice President for Development and University Relations at Pacific Lutheran University and Director of Corporate, Foundation and Group Support for the Franciscan Foundation. Brazzell’s involvement in teaching and research began decades ago as a graduate student, instructor, research scientist and professor of sociology. Over the past six years, Brazzell has provided consultation, facilitation, planning, coaching and management training services to dozens of prominent businesses and not-for-profit organizations throughout the Puget Sound region.