Information Technology Helpdesk

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The Information Technology Helpdesk is available to answer campus technology questions. There are four ways to contact the Helpdesk:

• Email tachelp@u.washington.edu
• Telephone 253-692-HELP (253-692-4357)
• In person CP 005 (computer lab)
• Web page http://www.tacoma.washington.edu/it/help/
• Live Support

We offer a wide variety of technical assistance to UWT faculty, staff and students, which includes resetting customer passwords, email, wireless connection issues, desktop software support, printing issues, network support and more.

We also provide Media Support and training in the classrooms and around campus with data projectors, video playing systems, and amplified audio.

Our Helpdesk staff has been trained to ensure rapid, effective resolution for a wide variety of computer problems.

We will make every attempt to resolve your problem while you are on the phone. Some problems cannot be handled immediately. In such cases, the Helpdesk will dispatch to your classroom or office or escalate your request to the appropriate IT Staff or departments.

A Helpdesk person will be available to answer questions by phone or in person the following hours:

Monday-Thursday-- 7:30am - 7:00pm

Friday -- 7:30am-5pm

Questions submitted by email or webpage will be reviewed by Computer Services after normal work hours and on weekends.

Information Technology consists of three areas:

Academic Technologies-- this group is responsible for Blackboard, Student Technology Training Workshops, faculty and staff technology sessions, multimedia lab, video and audio production.

http://www.tacoma.washington.edu/at/

Computer Services -- This group is responsible for the computer labs, campus computers including kiosk, campus printing, campus software, campus computer login, laptop checkout, campus network including wireless network, they will also help resolve problems with netid, email, and other U W Technology (University of Washington, Seattle) computing products.

http://www.tacoma.washington.edu/compserv/

Media Services -- This group is responsible for classrooms and classroom equipment, equipment checkout (digital still cameras, VHS and digital camcorders, digital audio recorders, video lighting kits, microphone kits, etc.), event A/V setup and student presentation training room.

http://www.tacoma.washington.edu/media/